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How are warranty claims handled? |
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In the first year of the 3 year projector warranty, a hot swap program is in effect, where a spare-in-the-air will be sent to you as you replace the problem projector. If this happens in the early stages, as infant mortality or within 30 days of delivering, then contact Starin. We will swap a new projector, putting it on your account and crediting you when the problem one arrives. We will ask you some basic questions about the problem to reduce the chance of user error or misunderstanding. Once the projector has been in service BenQ handles the replacements. First contact BenQ at (800) 452-2237 and then use this form below to provide a credit card number for security.
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The projector says its native resolution is 15x9, don't you mean 16x9? |
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15x9 is correct. 16x9 is an aspect used for high definition or movie viewing and
projectors with native 16x9 aspects typically have very low brightness so that they
are able to provide a larger contrast ratio for critical viewing.
15x9 is the aspect ratio on wide aspect laptops and optimim for side by side presentations.
These projectors are brighter for either larger screen sizes, higher ambient light
levels or both.
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I understand that the projector is 15x9 for a reason, but I need to fill a 16x9 screen!
How can I do that? |
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BenQ does offer several aspect settings. In the OSD menu, go to the DISPLAY tab.
Choose the ASPECT RATIO setting. The ANAMORPHIC setting scales inputs to 1280x720 for a
16x9 aspect to fill at 16x9 screen.
Please review the projector's manual for additional settings and details.
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